FREQUENTLY ASKED QUESTIONS (FAQs)
Monday to Friday 10am to 6pm (CT)
Nope! There are no limits on how much footage you can submit to us. Just keep in mind that if your total files are more than 30GB, the turnaround time for your first draft will be more than 48 hours. This is because your dedicated and reliable editor will need more time to download and review all the files. No wedddings.
Of course! Everybody needs multiple formats. Whichever video format, codec, or wrapper you need for your video, we’ll do it. Just ask, and your dedicated and reliable editor will get it done. You can also ask them for advice on the best format to use, and they’ll be happy to help you!
We use Final Cut Pro for the main picture, lower thirds, and some animations. After Effects is our default option for motion graphics. If you need your project in another software format or an XML file, just ask! Your dedicated and reliable editor will be happy to recommend a workflow that works for you.
We eat 4K for breakfast! We eat it in proxies, though – but we do eat it! Most of our lovely customers submit proxy files, which are easier and faster for them to upload. If you want to master at your own editing station, we can send you an XML. You can ask your dedicated and reliable editor about Adobe Encoder settings to help you compress your awesome footage, or they can recommend a workflow. They will be happy to help you!
Unlimited as in Un-Limited.
Keep in mind, though, we understand all the effort and creativity you pour into each of your videos. That’s why your dedicated and reliable editor can only work on one video at a time.
If you need more than one project edited simultaneously, you can add an additional membership at a discounted rate from your customer’s dashboard.
All our services include a dedicated video editor and a post-production manager and generous sprinkles of magic editing dust.
Your post-production manager will be there to give you support in the rare case of a challenge that can’t be immediately resolved by your editor.